The first call decides the case.
Treat it that way.
Most leads are lost in the first ninety seconds: to voicemail, to a paralegal who's overwhelmed, to a question the caller couldn't answer. Miranda is purpose-built for the call your firm can't afford to mishandle.
From ring to booked consult.
What used to take three call-backs and a week of phone tag is one conversation. Every prompt and check is configurable per firm.
- Miranda00:02Hi, you've reached the firm. This is Miranda, an AI assistant. This call is being recorded. How can I help?
- Caller00:11I was rear-ended last Tuesday. The other driver's insurance is calling but I haven't talked to a lawyer.
- MirandaAdaptive intake · injury check00:20I'm sorry to hear that. Before we go further, were you injured? Even something minor like neck stiffness matters here.
- Caller00:29Yeah, my neck's been stiff. I went to urgent care on Wednesday.
- Statute-of-limitations check passed for caller's jurisdiction.Triage signal
- MirandaDrafting + booking01:04Good you got it checked. I'd like to text you a preservation letter and put you on an attorney's calendar this week. Is this number good for SMS?
- Caller01:14Yeah, same number works.
- Miranda01:42Sending now. You'll see the letter and a calendar invite in a moment. Anything else I should pass along to the attorney?
- Consult booked · documents sent · attorney brief queued.Handoff complete
One call, three acts.
What Miranda actually does between the first ring and the matter showing up in your CRM. Most of this is invisible to the caller, and that's the point.
She qualifies before they finish the second sentence.
Case type, statute of limitations, conflict check, jurisdiction, and a routing decision, all resolved in the background while Miranda is still asking how you got hurt. Nothing the caller hears, everything the firm needs.
Three doors, your rules.
Live bridge to the on-call attorney, SMS nurture with a calendar invite, or a clean referral to a partner firm. Every rule is yours to write: matter type, geography, after-hours, conflicts, attorney availability.
A new matter, drafted, attached, scheduled.
By the time the attorney sits down at their desk, the file already has the intake summary, the drafted retainer, the SMS thread, and a calendar slot. No re-typing, no chasing, no losing the lead between systems.
Your call book,
finally legible.
Every call gets a chat-style transcript, the triage signals Miranda ran live, any documents drafted, and the next step queued. Browse weeks of intake in minutes.