A missed call could mean someone stays in custody longer than they should.
Slow intake turns urgent cases into missed opportunities.
Time-sensitive matters are not triaged fast enough
Arraignment deadlines, bond hearings, and active warrants demand immediate action. Delays of even a few hours can change outcomes for clients and their families.
Critical details are lost between touchpoints
Charge details, custody status, court dates, and co-defendant information are captured inconsistently across calls and intake forms, leaving attorneys under-briefed.
Calls from detention facilities go unanswered
Inbound calls from jails and prisons require specific dial-tone responses and are often missed or dropped by standard phone systems, costing firms urgent new clients.
Three requirements. All three, every call.
If any one of these is missing, cases are lost.
Immediate Response
Criminal prospects call at any hour: late at night after an arrest, from a jail phone, or through a family member in a panic. Missing that call means losing the client.
Thorough Qualification
Charge type, custody status, arraignment date, prior record, and co-defendant details must be captured on the first call to evaluate the matter accurately.
Round-the-Clock Availability
Arrests happen at 2 AM. Bond hearings happen at 8 AM. The firm that answers first, at any hour, is the firm that gets retained.
Existing solutions fall short.
Firms try to solve intake by hiring more staff or outsourcing to answering services. Each approach may improve coverage, but the tradeoffs are costly.
The steps needed to run an elite intake operation for criminal defense.
30 to 50 questions. Answered before you pick up the phone.
Structured intake flows capture charge details, custody status, court dates, and qualifying information before a consultation is scheduled. Your attorney arrives at the consult already briefed, not starting from scratch.
- Pre-built playbooks for felony, misdemeanor, DUI, and white-collar matters
- Custody status and arraignment date captured on the first call
- Intake summary delivered to your portal before the consult
Consistent outreach until the case is secured.
Prospective clients and their families are contacted consistently across voice, text, and email until documentation or next steps are secured. Criminal defense prospects often need multiple touchpoints before they retain.
- Automated sequences across SMS, email, and voice
- Family members included in follow-up when caller requests it
- All outreach logged in your firm portal in real time
Calls from detention facilities, answered.
Your AI receptionist presses required dial tones to receive and route inbound calls from detention facilities and prisons, so no call goes unanswered. Most firms miss these entirely. Yours will not.
- Handles automated dial-tone prompts from jail and prison phone systems
- Routes the call and captures intake while the detainee is on the line
- Flags urgent custody situations for immediate attorney escalation
Urgency scored. Right attorney reached immediately.
Calls and inquiries are directed to the appropriate attorney or team member automatically based on charge type and urgency. An arraignment in 12 hours surfaces differently than a misdemeanor consultation request.
- Routes by charge type: felony, DUI, drug, white-collar, violent offenses
- Urgency scoring based on custody status and court date proximity
- On-call attorney paged for time-critical matters