A missed intake means a family in crisis has nowhere to turn.
Inconsistent intake costs firms their most vulnerable clients.
Delayed response drives prospects to other firms
Prospective clients in custody or divorce situations are often contacting multiple firms at once. A slow callback means they retain someone else before you return the call.
Sensitive details are captured inconsistently
Household composition, timelines, and urgency indicators are collected differently depending on who answers, leading to incomplete case evaluations and missed context.
Urgent matters are not flagged in time
Protective orders, custody emergencies, and filing deadlines require immediate escalation. Manual triage often misses the signals until it is too late to act.
Three requirements. All three, every call.
If any one of these is missing, cases are lost.
Thoughtful Interaction
Family law clients are often in distress. Intake must lead with empathy and structure, not a checklist. The caller must feel heard before they feel processed.
Thorough Qualification
Custody composition, income details, existing orders, and urgency indicators must be collected consistently so attorneys can evaluate each matter accurately.
Reliable Availability
Family emergencies do not follow business hours. Firms that answer at 9 PM on a Thursday win clients that firms with standard hours never even speak to.
Existing solutions fall short.
Firms try to solve intake by hiring more staff or outsourcing to answering services. Each approach may improve coverage, but the tradeoffs are costly.
Family law intake is not just about collecting information. It is about building trust quickly.
Structured intake flows that lead with care.
Miranda collects key family law details for custody, support, and divorce matters with consistency and care. The caller feels heard, not processed. Household composition, timelines, and urgency indicators are captured in a structured schema every time, regardless of when the call comes in.
- Pre-built playbooks for divorce, custody, support, and protective orders
- Urgency indicators flagged automatically: DV history, active orders, minor children
- Caller receives a summary of next steps before the call ends
Qualified clients booked in real time.
Qualified prospective clients are scheduled immediately, reducing the delay between first contact and legal review. A family in crisis should not wait two days for a callback. Miranda books directly to your calendar while the caller is still engaged.
- Books to Calendly, Google Calendar, or Outlook in real time
- Confirmation sent to the caller via text immediately after booking
- Attorney receives a pre-read brief before the consult
No prospective client falls through the cracks.
Automated multi-channel follow-up secures missing details and keeps prospective clients engaged. When a caller does not complete intake or misses a scheduled consult, Miranda reaches out again so no case is lost to silence.
- Multi-channel sequences across SMS, email, and voice
- Triggered automatically when intake is incomplete or a consult is missed
- All follow-up activity logged in the firm portal for attorney review
Every inquiry reaches the right person immediately.
Calls and inquiries are directed to the appropriate case manager or team member automatically based on matter type and urgency. Custody emergencies and protective order requests are escalated before an attorney has to ask.
- Routes by matter type: divorce, custody, support, domestic violence
- Urgent matters flagged and escalated in real time
- Reduces friction between first contact and first legal response