Terms of Service

These Terms of Service ("Terms") are a binding agreement between Miranda Legal, Inc. ("Miranda," "we," or "us") and the entity or individual who accesses or uses the Miranda voice-AI intake platform (the "Service"). By accessing the Service or signing an order form referencing these Terms, you agree to them.

Important: Miranda is not a law firm

Miranda provides software. We are not a law firm and do not provide legal advice. The voice agent we operate is configured by, and works on behalf of, the customer law firm that subscribes to the Service. Nothing said by the agent constitutes legal advice from Miranda. No attorney-client relationship is created between Miranda and a caller. If a caller needs legal advice, they should consult a licensed attorney.

The Service

Miranda answers inbound calls to phone numbers operated for a customer law firm, runs an intake conversation, applies the firm's configured triage rules, drafts documents using the firm's templates, and books or transfers calls per the firm's configuration.

Accounts and acceptable use

• You must be 18 or older and legally able to enter into contracts to use the Service.
• You are responsible for the activity of your team members on your account.
• You may not use the Service to break the law, harass others, deceive callers about your firm's identity, or engage in unauthorized practice of law.
• You may not reverse engineer, decompile, or copy the Service except as permitted by law.
• You agree to comply with all applicable telecom regulations (including TCPA, where applicable) when configuring outbound flows or transfers.

Customer data

You retain ownership of customer data you provide and of call data captured on your firm's phone numbers. You grant Miranda a limited license to process this data solely to provide and improve the Service. We do not sell your data and we do not use it to train third-party models. See our Privacy Policy for details.

Fees and billing

• Fees consist of a monthly platform fee and a per-call usage charge, as set out in your order form or on our pricing page.
• Calls under 30 seconds are not billable. Calls of 30 seconds or longer are billable.
• We invoice monthly. Invoices are due on receipt and payable within 15 days.
• You may cancel at any month-end by notifying us in writing. We do not charge termination fees.

Service level

We aim for 99.9% monthly uptime on the call-handling layer. Scheduled maintenance, force majeure, and downstream telecom outages are excluded. Where we materially miss our target, we will issue a service credit on request.

Intellectual property

Miranda owns the Service, including all software, models, integrations, prompts, and documentation. You receive a non-exclusive, non-transferable right to use the Service for your firm's internal use during the term of your subscription. All rights not expressly granted are reserved.

Confidentiality

Each party will protect the other's non-public information disclosed under these Terms with the same care it uses for its own confidential information, and at minimum a reasonable degree of care. This obligation survives termination for three years.

Warranty disclaimer

Except as expressly stated in a written order form, the Service is provided "as is" and "as available". To the maximum extent permitted by law, Miranda disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits or revenues, even if advised of the possibility. Each party's aggregate liability under these Terms will not exceed the amount paid by you to Miranda in the twelve months preceding the event giving rise to liability.

Indemnification

You will defend and indemnify Miranda against third-party claims arising out of (a) your breach of these Terms, (b) your unauthorized use of the Service, or (c) the content you submit to or configure within the Service. Miranda will defend you against third-party claims that the Service as provided infringes a US patent or copyright, subject to standard exclusions.

Termination

Either party may terminate for material breach not cured within 30 days of written notice. On termination, your right to use the Service ends. We will delete your data within 60 days, subject to retention obligations under applicable law.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Disputes will be resolved in the state or federal courts of Delaware, and each party consents to that jurisdiction. Either party may seek equitable relief in any court of competent jurisdiction.

Changes

We may update these Terms from time to time. Material changes will be communicated by email to customer firms at least 30 days before they take effect.

Contact

Miranda Legal, Inc. · rupesh@miranda.legal