Most PI firms lose cases before the attorney ever sees the file.
Speed-to-lead decides the case
Personal injury clients call multiple firms. The first firm to respond with a real conversation wins the client. Voicemail and callbacks lose to whoever answers now.
SOL misses end careers
A missed statute-of-limitations deadline is a malpractice claim. Intake staff who miscalculate or forget to check create liability that no insurance fully covers.
Intake quality varies by person
When intake depends on whoever picks up the phone, quality varies with mood, training, and turnover. Inconsistent qualification means inconsistent case value downstream.
Three requirements. All three, every call.
If any one of these is missing, the firm loses case value.
Immediate Response
Every call answered on the first ring, at any hour. No voicemail, no callback queue, no lost opportunity.
Accurate Qualification
SOL checked, jurisdiction confirmed, conflict screened, and damages threshold evaluated before the attorney's calendar is touched.
Complete Handoff
The attorney receives a full brief: matter type, key facts, triage result, and drafted documents ready for review.
Existing solutions fall short.
Firms try to bridge the gap with in-house intake staff or answering services. Neither approach solves the full problem.
Four things Miranda does before the caller hangs up.
Conversational, not interrogation.
Miranda runs an adaptive intake with different questions for an auto case than a premises or malpractice dispute. The caller never feels processed. The intake is structured under the hood: matter type, jurisdiction, key facts, incident date, and preferred contact all captured in your firm's schema.
- Pre-built playbooks for auto, premises, malpractice, and wage-and-hour
- Custom playbooks live in your firm's Knowledge, written in plain English
- Texts the intake summary to the caller before they hang up
Statute-of-limitations math, in real time.
A managing partner should not learn that a case was past SOL three weeks after intake. Miranda evaluates time-bars, jurisdiction, and conflict checks during the call, and tells the caller gently when a matter is not a fit before booking time on your calendar.
- Live SOL calculation by jurisdiction and matter type
- Conflict check against your active client and adverse-party lists
- Out-of-jurisdiction routing: refer instead of chase
A draft before they hang up.
Miranda drafts the documents the matter needs while the caller is still on the line including preservation letters, fact summaries, and intake notes using your firm's templates and tone. Drafts are flagged for attorney review before anything binding goes out.
- Uses your firm's own document templates
- Attorney review required for anything beyond information delivery
- Every draft has an audit trail: who changed what, when
No re-intake, ever.
When Miranda hands off to an attorney, a paralegal, or an answering service, they get the full context: the transcript, the triage decision, the documents already drafted, and the next-step note. Your team starts where Miranda left off.
- Warm transfer to any number with a one-line context summary
- Full attorney brief in the firm portal, readable in 30 seconds
- Calendar booking via Calendly, Google, or Outlook